Privacy Policy

This Privacy Policy describes how Rently.pro ("we", "us", or "our") collects, uses, discloses, and protects personal data when you use our website and property management platform ("Service"), in compliance with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.

1. Data Controller

Rently.pro, operating in the Kingdom of Saudi Arabia, is the data controller responsible for your personal data processed through the Service.

Contact: [email protected]

2. Personal Data We Collect

We may collect the following categories of personal data:

Information you provide

• Name, email address, phone number, and company/portfolio name
• Account credentials and authentication data
• Property and booking information you enter into the Service
• Communications with our support team
• Payment and billing information (processed via approved payment providers such as Moyasar)

Information collected automatically

• IP address, browser type, device information
• Usage data, log files, and audit trail records
• Cookies and similar technologies (see Section 8)

Information from third parties

• OTA platform data (e.g., Airbnb, Gathern) when you connect integrations
• Guest booking data synced from connected channels

3. Purpose of Processing

We process personal data for the following purposes:

• Providing and operating the Service
• Account creation, authentication, and security (including 2FA)
• Processing subscriptions and payments in SAR
• Syncing property, availability, and booking data with connected OTAs
• Financial reporting and ledger management
• Customer support and communication
• Compliance with legal and regulatory obligations in Saudi Arabia
• Improving and securing the Service

4. Legal Basis for Processing

Under the PDPL, we process personal data based on one or more of the following:

• Your consent, where required
• Performance of a contract between you and Rently.pro
• Legal obligations under Saudi Arabian law
• Legitimate interests in operating, securing, and improving the Service, where such interests are not overridden by your rights

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• Service providers who assist in hosting, payment processing, email delivery, and analytics, under data processing agreements
• OTA partners (Airbnb, Gathern) as necessary to provide channel integration features you enable
• Legal authorities when required by Saudi law, court order, or regulatory request
• Business transfers in connection with a merger, acquisition, or asset sale, with appropriate safeguards

All third-party processors are required to maintain appropriate security measures consistent with PDPL requirements.

6. Cross-Border Data Transfers

If personal data is transferred outside the Kingdom of Saudi Arabia, we ensure such transfers comply with PDPL requirements, including obtaining necessary approvals and implementing appropriate safeguards.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and applicable Saudi regulations.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences (including language and theme)
• Analyze website traffic and usage patterns
• Improve user experience

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

9. Your Rights Under PDPL

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion or destruction of data, where applicable
• Withdraw consent where processing is consent-based
• Object to or restrict certain processing activities
• Lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA)

To exercise your rights, contact us at [email protected]. We will respond within timeframes required by applicable regulations.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption in transit and at rest where applicable
• Two-factor authentication (2FA)
• Role-based access controls and tenancy scoping
• Audit trails and security monitoring
• Regular security assessments

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

11. Children's Data

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through the Service or via email. The "Last updated" date at the bottom indicates the most recent revision.

13. Contact Us

For privacy-related inquiries or to exercise your PDPL rights:

Email: [email protected]
Subject line: Privacy Inquiry — Rently.pro